Update 12.6.20
Cyclepods are happy to say that our team are back to work, both on site, in the office where possible under social distancing guidelines, and working from home. Health and safety of course remains our priority in getting all our staff back to work and we ask that our customers continue to work with us to help ensure this.
We are also in a position to start offering the following services;
- Virtual site consultations. Where our customers are looking for advice on how to best utilise space on their site, we can offer site consultations video. Video conferencing to limit unnecessary travel.
- Site visits. For larger projects and where a virtual site consultation would not be suitable, we are able to offer our site visit service again with full PPE and under social distancing guidelines. If you require a site visit, please contact us for more information.
- Installation service. Our installation team are back up and running, with full PPE required and under government guidelines for working on site. We are continuing to liaise with our clients as to what is required to enable our team to work on site safely.
- Delivery to domestic and commercial addresses. As manufacturing starts up again, we are able to offer the majority of our products for delivery to both home and business addresses.
- Fast delivery services on selected products. Due to the huge increase in cycling for both leisure and commuting purposes during and after lockdown, we have increased production on a selection of products so we are able to provide fast delivery. These products include;
- Westerham Racks
- Lockerpod+
- Semi-Vertical Racks (please contact us for delivery times and prices, dependant on number of bike spaces)
- Toast Racks (modular version available for online delivery only, please contact us for delivery of fully welded racks)
- Streetpods
Update 25.3.20
In response to Monday night’s (23.3.20) update from the Government, Cyclepods have closed our offices entirely and all of our office based staff are now working from home.
With regards to our installation team, we have suspended all our construction work for the next 3 weeks at least. This is in line with government guidance that people must maintain a minimum 2 metre distance between each other, something we cannot guarantee working onsite. We will, of course, do everything possible to mitigate consequential delays, and we are working on a recovery plan as the situation unfolds.
We will continue to liaise with project teams as our operations department are working from home and are in contact via the usual emails, and our phones continue to be manned.
Online orders may unfortunately be subject to delivery delays due to manufacturing plants closing and reductions in delivery services. Please contact us directly either by e-mail or phone for specific product delivery information; we may not be able to give you an immediate answer, but will come back to you as soon as we can.
Update 20.3.20
Whilst we are doing everything in our power to maintain business as usual, our priority is the health and safety of our staff and others.
It is becoming apparent that it may be impossible to completely avoid disruption during the current coronavirus outbreak as employees, suppliers and customers are needing to self-isolate when necessary. This may cause delays in supply chains and onsite, however Cyclepods will provide updates where necessary and will be entirely forthcoming as and when issues may arise.
We will work with all our customers to ensure a solution that suits the ongoing situation with safety as our top priority. We appreciate your patience and cooperation.
Statement 17.3.20
Cyclepods take the health, safety and wellbeing of our employees, customers and stakeholders seriously and are implementing safeguarding measures during the coronavirus COVID-19 outbreak in line with government guidance.
We would like to reassure all stakeholders and customers that we are still operating and have protocols in place to ensure business continuity.
At this current time, no employees have tested positive for COVID-19. Staff presenting any associated symptoms are being instructed to self-isolate as per government and WHO guidance.
We are limiting the amount of staff in our office to a minimum to separate them as much as possible, those who can work remotely are being encouraged to do so and measures have been put in place so that our business can operate as usual. Our phone lines are still open and all email addresses are being monitored.
Cyclepods are minimising the amount of site visits we conduct, we will only be able to undertake a site visit where absolutely necessary. Our in-house design team are trained to guide customers remotely on how to provide us with necessary information for drawings and plans.
We are offering our CPD service online via. screen-sharing, however we will not be providing on-site CPDs until further notice.
Our installation team is still operating as usual. Employees have been briefed on COVID-19, symptoms, and preventative measures as per government guidance to minimise risk of spreading infection. We are working with our customers to ensure strict adherence to these measures on site to protect our staff and others.
All online orders are being fulfilled with the usual lead times and delivery processes. We are working with suppliers to predict and avoid any disruption in stock ordering and processing.
We will keep this page updated as the situation progresses, please contact us if you have any questions on 01959 546046 or email info@cyclepods.co.uk.